Terms of Service
**Neural Arcade Terms of Service**
Effective Date: July 8, 2026.
**Chapter 1 General Provisions**
**Article 1 (Purpose)**
These Terms of Service (hereinafter the "Terms") set out the rights, obligations, responsibilities, and other necessary matters between Neural Arcade Inc. (hereinafter the "Company") and users (hereinafter "Users") in relation to the use of all applications, including SniffSniff, and related services (hereinafter the "Service") provided by the Company.
**Article 2 (Definitions)**
The definitions of terms used in these Terms are as follows.
"Service" means all applications, including SniffSniff, that the Company currently or hereafter provides, and all services related thereto.
"User" means a person who agrees to these Terms, enters into a service agreement with the Company, and uses the Service.
"Account" means a Neural Arcade account commonly used across all services operated by the Company, which may be created via Google linking, Apple linking, email sign-up, etc.
"AI Character" means a pet character and avatar created by a User within the Service — a virtual character produced and operated based on artificial intelligence technology.
"Auto-Chat" means a conversation automatically generated between AI Characters when Users encounter one another.
"Coin" means a virtual means of payment used for paid features within each service, operated separately by service.
"Subscription" means an auto-renewing usage right that allows use of premium services for a certain period.
**Article 3 (Posting and Amendment of the Terms)**
The Company posts these Terms on the initial screen of the Service or on a linked screen.
The Company may amend these Terms within the scope that does not violate relevant laws. In the event of amendment, the Company will announce within the Service, specifying the effective date and the reason for amendment together with the current Terms, from 7 days before the effective date (30 days before, where the amendment materially affects Users' rights or obligations) until the day before the effective date.
If, when announcing the amended Terms pursuant to the preceding paragraph, the Company has clearly given notice that "a User will be deemed to have agreed if they do not express their refusal before the effective date of the amended Terms," and the User does not expressly indicate refusal, the User is deemed to have agreed to the amended Terms.
If a User does not agree to the amended Terms, the User may stop using the Service and withdraw.
**Article 4 (Interpretation of the Terms)**
Matters not specified in these Terms are governed by relevant laws, the Company's operating policies, and commercial practice. Where separate terms exist for an individual service, such terms apply first.
The Company may establish separate operating policies or community guidelines to foster a safe service environment, and Users must comply with them.
**Chapter 2 Use of the Service and Accounts**
**Article 5 (Conclusion of the Service Agreement)**
(1) The service agreement is concluded when a User agrees to the Terms, completes the sign-up application, and the Company accepts it. The created Neural Arcade account applies in common to all services provided by the Company.
(2) A User may create an account via one of the following methods: Google linking, Apple linking, or email.
(3) The Company may refuse sign-up or subsequently terminate the service agreement in any of the following cases.
Where the User has stolen another's information or entered false information
Where the User has violated these Terms or relevant laws
Where the Company reasonably determines that provision of the Service is otherwise inappropriate
(4) Account information, AI Characters, profile data, QnA inputs, etc., linked to the Neural Arcade account may be used in common across all services provided by the Company, and Users are deemed to have agreed to this upon sign-up.
**Article 6 (Eligible Age)**
This Service allows account creation and use only by Users aged 14 or older.
The Company may refuse the registration of children below the applicable age threshold, and may restrict or terminate the relevant account if this is confirmed after registration.
Users are obligated to enter an accurate date of birth at sign-up, and entering a false date of birth constitutes a prohibited act under Article 10. If it is confirmed that a User signed up with a false date of birth, use may be restricted, and any damages arising therefrom shall be borne by the relevant User or their legal guardian.
The age rating on the app store and the age eligible to sign up for the Service may differ, and Users must comply with the actual sign-up age criteria.
**Article 7 (Account Management)**
(1) Users are obligated to manage their account information securely and may not share or transfer their account to a third party.
(2) Users must not create or use multiple accounts for the purpose of circumventing service policies or fraudulent use. The Company may restrict the use of certain accounts where necessary for service operation and safety.
(3) If unauthorized use of an account is suspected, the User must immediately report it to customer support, and the Company is not liable for damages arising from not being notified of such fact in advance.
(4) The Neural Arcade account applies in common to all services operated by the Company, and account information, AI Characters, profile data, QnA inputs, etc., are shared across services. However, Coins are operated separately by service.
**Article 8 (Provision, Change, and Suspension of the Service)**
The Company provides the Service 24 hours a day, year-round, in principle.
The Company may temporarily suspend the Service in unavoidable cases such as system maintenance, technical reasons, or natural disasters, and will give prior notice where possible.
The Company may change the content, features, and design of the Service. However, in the case of changes that materially affect Users, the Company will give notice 7 days before the change (30 days before for material changes).
**Article 9 (Termination of the Service Agreement)**
A User may terminate the service agreement at any time by indicating their intent to withdraw through the settings menu within the Service.
The Company may terminate the service agreement after prior notice in any of the following cases.
Where the User has violated these Terms or relevant laws
Where the User infringes another's honor or rights, or obstructs service operation
Where the User is reasonably suspected of committing or being involved in criminal acts
Where the User causes social controversy or damages the Company's trust or reputation
Where the Company reasonably determines that provision of the Service is otherwise inappropriate
Upon termination of the service agreement, the Neural Arcade account and the account information, AI Characters, profile data, QnA inputs, etc., of all linked services are retained for 1 year from the date of withdrawal and then destroyed. During the retention period, such information is used solely for the purposes of dispute resolution, investigation of fraudulent use, and fulfillment of legal obligations, and is not used for any other purpose. However, the following records are retained for the periods below in accordance with relevant laws.
Payment records: 5 years (Act on Consumer Protection in Electronic Commerce)
Records of consumer complaints or dispute handling: 3 years (Act on Consumer Protection in Electronic Commerce)
Access logs: 3 months (Protection of Communications Secrets Act)
**Chapter 3 Obligations of Users**
**Article 10 (Obligations of Users)**
Users must not engage in any of the following acts.
Impersonating others or posting/disseminating false information
Entering false personal information, such as a false date of birth
Harassing or stalking other Users
Posting content contrary to public order and morals, such as obscenity, violence, hate, or defamation
Posting sexual material targeting minors or inducing such material
Acts for profit-making purposes, such as demanding money, commercial advertising, or spam
Hacking the Service system or distributing malicious code
Crawling or scraping the Service, or using automated tools, without the Company's prior consent
Infringing the intellectual property rights of others
Any act that violates relevant laws
**Article 11 (Profiles and AI Characters)**
Users may not use information that misleads others when setting up a profile photo, self-introduction, or AI Character.
AI Auto-Chat is automatically generated based on the profile information entered by the User, and the generated content may be expressed differently from the User's intent. The scope of disclaimer regarding AI-generated content is governed by Article 14.
Users are responsible for their own profile, character settings, and public content.
The Company may take measures to modify, delete, or restrict inappropriate AI-generated content in accordance with relevant laws and operating policies.
The Company may modify or delete profiles and AI Characters that violate these Terms or operating policies.
**Article 12 (Use Restrictions)**
The Company may take measures such as warnings, temporary suspension, or permanent suspension depending on the severity of the violation where a User has violated these Terms.
When taking use-restriction measures, the Company will, in principle, notify the User in advance, and in urgent cases may take action first and notify afterward.
If a User objects to a use-restriction measure, they may raise an objection through customer support within 7 days of receiving notice.
In the case of use restriction, account suspension, or termination due to a User's violation of the Terms or service operating policies, refunds may be restricted within the scope permitted by relevant laws.
**Article 13 (Content Reporting and User Blocking)**
(1) The Company applies a zero-tolerance principle toward inappropriate content and abusive behavior, including obscene material, violent or hateful expression, harassment, and stalking.
(2) Users may report inappropriate content or other Users through the in-service reporting feature, and may, through the blocking feature, immediately block interactions with a specific User and the exposure of that User's content. Upon blocking, the relevant content is immediately removed from the User's feed.
(3) Where the Company receives a report concerning inappropriate content, it will review the relevant content within 24 hours of receipt, delete content determined to be inappropriate, and take necessary measures against the User who posted it, such as use restriction or account termination.
(4) The detailed criteria and procedures for measures under this Article are governed by the Company's operating policies.
**Chapter 4 AI Services**
**Article 14 (Provision of AI Services)**
The Company provides the following AI-based features within the Service.
Generation of AI Characters (avatars and pet characters)
AI Character auto-chat when Users encounter one another
Nearby-User discovery feature
Boost feature (a feature whereby a pet character automatically chats with several nearby Users and returns)
Chat report creation
Item merge feature
Profile creation feature
AI services may produce errors due to technical limitations, and the Company does not warrant the accuracy or completeness of AI-generated content.
The Company may change or discontinue the content of AI services from time to time to improve service quality.
AI Characters and Auto-Chat may not reflect the will or emotions of actual humans. AI auto-generated content does not represent the official position or actual intent of the Company or any specific User.
Encounters and conversations within the Service are provided on a one-time-experience basis. If a User leaves or deletes a chat room, the connection with that conversation partner and the conversation records cannot be recovered, and the User may not be reconnected with the same User.
Conversations and content generated by AI Characters (including AI-generated images, avatars, pet characters, etc.) are virtual outputs produced by artificial intelligence algorithms and do not reflect the will, emotions, or opinions of the Company or any specific User. The Company is not liable for mental or material harm suffered by a User or a third party due to AI-generated content, absent willful misconduct or gross negligence. The Company will take necessary measures, such as blocking or deletion, immediately upon becoming aware of inappropriate AI-generated content.
**Article 15 (Third-Party AI Services)**
The Company may utilize AI APIs provided by third parties to provide AI features.
Users understand and agree that the terms and policies of such third-party services may apply.
The Company is not liable for damages arising from policy changes, service discontinuation, etc., of third-party AI services, absent willful misconduct or gross negligence.
**Chapter 5 Paid Services**
**Article 16 (Paid Services)**
The Company provides some features of the Service for a fee, and the types, methods of use, and fees of paid services are posted within the Service.
Users may purchase paid services through payment methods provided by the Company, such as the Apple App Store and Google Play Store.
Coins may be used for paid features within the Service, such as pet character and avatar generation, item purchases, auto-chat use, and boost use, and the specific product list and prices can be checked within the Service.
If a minor purchases a paid service, the consent of a legal guardian must be obtained.
Coins and Subscriptions may not be transferred to others and may not be exchanged for cash.
Upon a User's withdrawal, unused Coins and Subscription benefits automatically expire. Necessary refunds must be completed before withdrawal, and if a User voluntarily withdraws without requesting a refund, the Company bears no responsibility for recovery or refund.
**Article 17 (Coin Charging and Refunds)**
Users may charge Coins within the Service to use paid features.
Compensation for user harm due to defects in paid Coins, etc., is determined in accordance with the Content User Protection Guidelines.
Coins granted free of charge through events, promotions, etc., are excluded from refunds.
Where an account is suspended or terminated due to a User's violation of the Terms, refunds for remaining Coins may be restricted within the scope permitted by relevant laws. However, Coins granted free of charge and Coins already used cannot be refunded or recovered.
**Article 18 (Subscriptions)**
The Company provides subscription products that allow use of premium services for a certain period.
Unless cancelled, a Subscription automatically renews upon expiry of the subscription period, and the corresponding fee is automatically charged.
Cancellation and refund of Subscriptions are processed in accordance with the policy of the app store of purchase (Apple App Store or Google Play Store).
Even if a Subscription is cancelled, premium services may continue to be used until the already-paid subscription period expires.
**Article 19 (Advertising)**
The Company may place advertisements within the Service for service operation.
Users are deemed to have agreed to the advertisements displayed when using the Service.
**Chapter 6 Location-Based Services**
**Article 20 (Collection and Use of Location Information)**
The Company collects and uses Users' location information to provide the Service. Location information is collected only when the User has granted location access permission on their device.
As a location-based service provider, the Company collects and uses location information in accordance with relevant laws (the Act on the Protection, Use, etc. of Location Information), and may obtain separate consent regarding the collection, use, and provision of location information at sign-up.
The Company does not directly disclose a User's precise real-time location or coordinate information to other Users. Location information may be displayed in a partially generalized form, such as country or region.
Collected location information is not used for purposes other than service provision (nearby-User discovery, location-based matching, etc.), and is destroyed without delay after the purpose is achieved.
Users may refuse the collection of location information at any time through device settings, in which case the use of location-based services may be restricted.
Details regarding the collection, use, and storage of location information are governed by the Privacy Policy.
The Company may adjust the precision of location information or restrict certain features to protect Users.
**Chapter 7 Intellectual Property and Content**
**Article 21 (The Company's Intellectual Property)**
All intellectual property rights, including content, designs, logos, trademarks, and software provided by the Company within the Service, belong to the Company.
Users may not reproduce, distribute, modify, or commercially use content within the Service without the Company's prior written consent.
**Article 22 (User Content and License)**
Copyright in content directly registered by a User in the Service, such as profile photos, pet photos, and self-introductions, belongs to the relevant User.
Profile content automatically generated by the Company via AI based on a User's information (avatars, pet characters, AI auto-generated self-introductions, etc.) may not be protected as a work under current copyright law.
For all content that a User registers or generates in the Service, the User grants the Company a worldwide, non-exclusive, royalty-free, perpetual, transferable, and sublicensable license to use such content for all purposes related to the Service, including service operation, service improvement, AI service enhancement, promotion and marketing, and creation of derivative works. Content includes profile photos, pet photos, self-introductions written directly, and AI-generated content.
Users warrant that the content they register does not infringe the rights of third parties, and bear full responsibility for any disputes arising therefrom.
The Company may delete or make private content that violates these Terms or operating policies.
**Article 23 (Protection of Personal Information)**
The Company collects, uses, and stores Users' personal information in accordance with relevant laws and the Privacy Policy.
The Company's Privacy Policy can be checked within the Service and, together with these Terms, forms part of the service agreement.
Account information (email, date of birth, etc.), AI Characters, profile data, QnA inputs, etc., may be used in common across all services provided by the Company, and the specific scope of collection and use can be checked in the Privacy Policy.
**Chapter 8 Limitation of Liability**
**Article 24 (Limitation of the Company's Liability)**
The Company provides the Service "as is" and does not warrant the completeness, reliability, or fitness for a particular purpose of the Service.
The Company does not perform criminal-background or identity checks on Users, and makes no warranty whatsoever as to the identity, intent, or the legality or truthfulness of the conduct of Users. Users are responsible for all interactions with other Users, particularly offline meetings.
The Company is not liable for disputes or harm arising from interactions between Users, absent willful misconduct or gross negligence. The Company does not arrange or guarantee offline meetings between Users and is not liable for accidents occurring at offline meetings. Users must exercise special caution in providing personal information and in face-to-face meetings when meeting in person.
The scope of the Company's disclaimer regarding AI-generated content is governed by Article 14.
The Company is exempt from liability where it cannot provide the Service due to force majeure, such as natural disasters, war, suspension of service by telecommunications carriers, or technical defects that are difficult to resolve.
The Company is not liable for service-use disruptions caused by reasons attributable to the User.
**Article 25 (Indemnification)**
If a User violates these Terms, operating policies, or relevant laws, or causes damage to the Company or a third party through negligence or unlawful acts in the course of using the Service, that User must compensate for all resulting damages (including attorneys' fees). If the Company receives a related claim from a third party, that User must actively cooperate in the Company's defense.
**Chapter 9 Protection of Youth**
**Article 26 (Protection of Youth)**
The Company establishes and implements a youth protection policy in accordance with the Juvenile Protection Act and the Network Act.
The Company may take measures against harmful content within the scope of receiving User reports and as operationally necessary.
For inquiries related to youth protection, please contact customer support (cs@neuralarcade.ai).
**Chapter 10 Country-Specific Additional Provisions**
**Article 27 (Country-Specific Application)**
These Terms are prepared based on the laws of the Republic of Korea. Users in regions outside the Republic of Korea may additionally be subject to the relevant laws of their country, in which case the separate provisions applicable to that country take precedence over these Terms.
**Article 28 (Users Residing in the United States)**
U.S. federal law and the laws of each state apply to Users residing in the United States.
In accordance with COPPA, the Company does not knowingly collect the personal information of children under 14, and use may be restricted for those of such age.
Users residing in California are subject to additional privacy-related rights under the California Consumer Privacy Act (CCPA).
**Article 29 (Users Residing in Japan)**
Japanese laws and regulations, including the Act on the Protection of Personal Information (個人情報の保護に関する法律), apply to Users residing in Japan.
In accordance with Japanese laws, regulations, and guidelines, the consent of a legal guardian may be required when collecting a child's personal information, and use may be restricted in such cases.
Users residing in Japan hold the right to request access to, correction of, deletion of, or suspension of use of their personal information under the Act on the Protection of Personal Information, and may exercise it through customer support (cs@neuralarcade.ai).
**Chapter 11 Miscellaneous**
**Article 30 (Feedback)**
Feedback, suggestions, ideas, etc., provided by Users regarding the Service may be freely used by the Company for service improvement purposes, and Users may not demand compensation therefor.
**Article 31 (Push Notifications)**
The Company may send information related to Service use via push notifications.
Users may refuse to receive push notifications at any time through device settings.
**Article 32 (Dispute Resolution and Governing Law)**
The law of the Republic of Korea governs disputes related to these Terms and the use of the Service.
Lawsuits regarding disputes arising between the Company and Users are subject to the competent court under relevant laws as the court of first instance.
**Article 33 (Company Information)**
Company name: Neural Arcade Inc. (주식회사 뉴럴아케이드)
Representative: Suji Lee
Business registration number: 423-86-03510
Mail-order business registration number: No. 2026-Seoul Mapo-0373
Customer support email: cs@neuralarcade.ai
These Terms take effect on July 8, 2026.